Any animal 6 months and older is required to be up to date on their rabies vaccine. Proof in the form of a valid vaccination certificate may be required by the salon. Failure to produce the certificate prior to your appointment will lead to a cancellation of your appointment, and owner will be charged a cancellation fee for their appointment. Owners must verify their pets are current on all other vaccinations that they and their veterinarian deem necessary. Toilettage Spaw Melanie inc. will not be held liable for any pets who contract an illness after their grooming. Any pets presenting with symptoms of illness will not be accepted for grooming, and owners may be subject to a cancellation fee. If your pet has an underlying health issue that prevents them from being vaccinated, please contact the salon before booking an appointment so special arrangements can be made.

Grooming procedures can sometimes be stressful, especially for a senior pet or pet with health problems, and can expose hidden medical problems or aggravate a current one during or after the groom. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add stress. If veterinary care is needed, it is agreed that all expenses for Veterinary care will be covered by the pet’s owner upon signing this contract/agreement.

A salon cleaning fee of $25+taxes will be added for any animals that come into the salon with fleas, mites, lice or other parasites. Their grooming will be stopped, and they must immediately be picked up to avoid transmission to other animals, as well as to thoroughly clean the salon. Owners are responsible for the full cost of the grooming appointment, even if not completed, as well as the $25 cleaning fee. Owners are responsible for keeping their pets up to date on seasonal parasite prevention. Toilettage Spaw Melanie inc. will not be held liable if your pet contracts parasites such as fleas, mites etc...


Appointments for animals who are difficult or who demonstrate aggressive behavior will be subject to an added fee. Muzzles may be used if necessary, in order to keep your pet and our groomers safe. Toilettage Spaw Melanie inc. reserves the right to refuse/stop    services for such pet(s) at any time before or during the grooming process, and charge an Aggressive Pet Fee in addition to the regular grooming charge.


An additional fee will apply for all pets with tangled fur, knots and/or matting. Removing a heavily matted coat includes risks of nicks, cuts or abrasions. Heavy matting can also trap moisture and urine near the pet’s skin causing skin irritations    that existed prior to the grooming process. After effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to re-grow. Shaved pets are also prone to sunburn and should be cared for appropriately. In some cases pets may also exhibit brief behavioral changes. Prevention is the best defense against matting by scheduling regular grooming appointments. 

There is always the possibility an accident could occur. Grooming equipment is sharp. Even though we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quicking of nails, etc. In most cases this can happen when a pet is not desensitized to the grooming process and is moving around or when the coat is matted, therefore Toilettage Spaw Melanie inc. will not be held liable.

We require a 24 hour notice to cancel or change appointments.  If an appointment is cancelled or changed without a 24 hour notice, or a client does not show up for their appointment, a cancellation charge of 50% of the appointment cost (+ taxes) will be charged to the credit card on file (with a minimum fee of $30+taxes)

**Appointments that are 10 or more minutes late will be canceled, and charged a cancellation fee.